Welcm

Power up your front desk by turning check-ins into a guided, trackable workflow. Start in Welcm’s web control panel to shape how people move through your building. Create locations, define visitor categories (guests, contractors, couriers), and add the fields you must capture—ID type, company, purpose, vehicle reg. Attach NDAs or safety notices for e‑signature, set data retention rules, and decide who gets notified on arrival. Sync your host directory from Google or Microsoft 365 to keep staff lists fresh. For planned visits, pre-register attendees, add them to calendar invites, and send QR passes that speed up arrival. Design badge templates with names, host, and expiration time, and map which printers each entrance uses. Finish by setting business hours, branding the kiosk, and choosing alert channels (email, push, or chat tools) so nothing gets missed.

On site, the reception iPad (Virtual Reception) guides people step-by-step. A visitor can scan their QR pass, or tap to begin as a walk-in. They confirm details, take a photo if required, sign the documents you attached, and receive a printed badge in seconds. Language selection keeps the flow clear for international guests. Delivery drivers can choose a dedicated path to notify mailroom or recipients. Contractors can complete specific checks—permit number, supervisor name—before they’re approved. Returning visitors breeze through with recognized details. As soon as check-in finishes, hosts are alerted and see exactly where to meet their guest. When it’s time to leave, visitors tap out on the iPad or are signed out by staff.

Your team stays on top of arrivals with the iPhone companion app. Get real-time notifications, message “running late” or “I’m on my way,” and approve or decline contractor entries if your policy requires it. Pre-book guests from your phone, generate a QR pass, and share it right from the app. Need to reassign a visitor to a different host? Hand off in one tap. During busy periods, staff can see the live queue at each entrance, extend a badge if a meeting overruns, and mark no-shows. For deliveries, confirm receipt, capture a photo, and ping the recipient. In an emergency, open the roll-call list, filter by location, and mark people safe as you account for everyone.

After the rush, audit and improve. Use the dashboard to view daily throughput, average wait times, peak hours, and visitor types by location. Export logs for compliance, audit trails, or invoicing contractors by time on site. Apply access rules across multiple sites while tailoring flows per entrance. Connect messaging tools, calendar systems, and SSO so users sign in securely and updates propagate automatically. Refresh kiosk content with clear instructions or safety prompts. A weekly routine—review reports, archive old records, and test notifications—keeps operations tight and keeps your front desk ready for the next wave of visitors.